E-commerce Customer Assistant Jewelry Category
3 weeks ago
NOTE: There will be offline training at our Borivali office (Mumbai) before you start WFH.
English speaking to Handle International Calls
Excellent grammar
Typing speed of 60 wpm
Minimum 2 years working at night shift
Minimum 2 years working on e-commerce answering customers queries
Should have experience in Handling Online Customer Assistance via Calls & Mails (Customer Complaints and Product inquiries with Quotations)
Scope of Work:
1) Customer Handling with Jewelry Category Via Mails & Calls
2) Customer inquiry satisfaction and give Quotes as per there Inquiry
3) End to end Logistics Tracking and filing Claims if any
Work timings from 9:00 PM to 5:45 AM IST ( Night Shift ) (Work From Home on Long Terms basis)
HIGHLY proficient in Microsoft Excel
- Excellent written and oral communication skills
- Ability to work under pressure and handle multi-takes
- Familiar with E-commerce eBay, Amazon, and website, etc.)
- Confident and effective in selling to customers
- Energetic, Positive attitude and outgoing personality are essential
- Ambitious self-starter who takes initiative
- Excellent phone etiquette and people skills
Problem Solving Skills
Shift time: 9:00 Pm to 5:45 Am IST
**Job Types**: Full-time, Regular / Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Night shift
Application Question(s):
- Please Upload your CV
**Speak with the employer**
+91-XXXXXXXXXX
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