Customer Relationship Executive

1 month ago


Ekkattuthangal Chennai Tamil Nadu, India EDUCAN GLOBAL OPERATIONS PVT LTD Full time

**Client Interaction and Support**:

- Serve as the first point of contact for clients, responding to inquiries about immigration services, visa types, eligibility, and processes.
- Provide clear, accurate, and timely information to clients about documentation, timelines, and immigration procedures.

**Customer Service and Relationship Management**:

- Foster strong, professional relationships with clients, ensuring they feel valued and well-informed throughout their immigration journey.
- Handle customer concerns or queries, responding with empathy and professionalism to resolve issues or escalate when necessary.
- Follow up with clients to ensure their satisfaction with the services provided and address any ongoing concerns.

**Documentation and Case Management**:

- Keep clients updated on the progress of their cases, informing them of any changes, delays, or requirements.
- Ensure that client records are maintained accurately in the CRM system, ensuring compliance with data protection and privacy regulations.

**Collaboration with Internal Teams**:

- Coordinate with other departments to resolve client issues or delays, ensuring clients are informed at all stages of the process.

**Service Improvement and Feedback**:

- Collect and document client feedback to identify areas of improvement in the service experience.
- Participate in training and development activities to stay up-to-date with immigration laws, regulations, and client service best practices.
- Suggest improvements to customer service processes based on client feedback and observations.

**Conflict Resolution**:

- Handle escalated client issues, addressing concerns promptly and professionally, ensuring client satisfaction while adhering to company policies.
- Provide clients with alternative solutions when necessary and ensure that complaints are managed effectively.

**Reporting and Administrative Duties**:

- Maintain accurate and up-to-date client records, including communication logs and case progress.
- Prepare reports on client interactions, feedback, and service metrics for management review.
- Support administrative tasks such as preparing client communications, reports, and other documentation related to immigration services.

Pay: ₹144,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7736573081



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