Customer Relationship Executive

3 months ago


Maduravoyal Chennai Tamil Nadu, India Homegenie Building Products Pvt Ltd Full time

Customer Relationship Executive

**Reporting To**

SALES CO-ORDINATER & Lead Management Team

**Role Definition**

As a Customer Relationship Executive, He/She is responsible Handling the leads and generating revenue from those leads to Home Genie Building Products Pvt Ltd

**Responsibility Deliverable**
- Outbound and Inbound Calls
- Lead follow up
- Assigning Leads to CRO’s
- Others

**Tasks and Activities**

**Outbound and Inbound Calls**
- Handling Inbound & Outbound Calls for the lead generation Regularly,
- Giving the Customer the details of our product
- Updating the proper Description, lead status & Next follow-up date based on the discussion with the Customer

**Lead follow up**
- Regular Follow ups on the leads as per the Next follow up date mention in the CRM.
- Communication to the Customer has to be made through their Convenience, It has to be done through Phone, E-mail, Watsapp or SMS.

**Assiging Leads to CRO’s**
- Doing regular follow ups and sales pitch to the customer to convert them in to a prospective leads
- Segmenting or filtering the leads in to valid or invalid
- Assigning valid leads to CRO for further follow up.

**Others**
- Daily weekly and Monthly Reporting to lead manager
- Regular feedback on leads to Lead management Team.
- Updating on product knowledge & process improvement frequently
- **Measurement Metrics Performance measurements**:

- No of calls per day
- No of leads to prospective
- No of leads to Sales Conversion
- No of Site visits
- **Goals, targets, incentives, rewards.**:

- Daily -Review
- Weekly -Reward
- Monthly - incentives
- Quarterly -performance evaluation
- Yearly - salary increment
- highest self generated leads or reference leads
- Lead to appointment ratio
- appointment to deal ratio
- Lead to deal ratio
- Highest reference deals

**Terms and conditions**
- Tamilnadu, or south India map district and town wise learning
- Visit showroom, installation ,laying of product at site
- No call should be missed during your shift
- No favoritism in lead allocation to CROs
- Training classes must be attended no excuse

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 6383754607



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