Subscription & Annuity Advisor

3 months ago

Bengaluru Karnataka, India IBM Full time

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
- Collaborate with various stakeholders internal to achieve the business objectives
- Process skillsets, effective use of IBM internal tools, Current automated reporting tools such as Trello, ISC effectively
- Reporting tools and methods - reporting to various stakeholders on the status of the process and provide key inputs to the management productivity, activities, PO processed, number of quotes and quoting relating activities.
- Knowledge of various tools used to provide support to the Subscription Annuity rep Fast pass, Software Quote and Order tool, Renewal Management Tools, engage support.
- Manage multiple task id, identify any potential escalation, and proactively take actions, including setting up calls to resolve the same
- Identify ways to improve the process for efficiency
- Assure high quality standards of the quotes delivered & PO processed, understanding of Pricing Guidelines and create quotes that are aligned to growth and WW directions
- Actively engage
- Work with WW team to understand the business objective and drive the team towards the same
- Create action plans that will define the individual goals.
- Find ways to collaborate with internal and external parties that adheres to the compliance, business ethics towards a better engagement
- Open to feedback from various stakeholders.
- Should be comfortable to work under volatile, uncertainties, ambiguity, and challenging business environment - bring up any challenges to the management for amicable solutions
- Should show initiatives on learning new process and gain expertise with a clear understanding of the process
- Maintain process update on a regular basis

Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met. Foster teamwork and inclusion across organizations, cultures and geographies - and promote IBM's diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Lead in a manner that enhances IBM's climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity. Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. Execute processes for the normal operation of employee programs.

Required Technical and Professional Expertise
- Graduate with 2 - 5 years of experience

Preferred Technical and Professional Expertise
- Q2C process of Subscription and annuity renewals

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are tru

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