Patient Relations Executive
7 months ago
Job content: Assist in rendering quality hospital services to patients and their attendants.
**Duties**:
- Coordinating patients’ laboratory and radiology investigations and obtaining reports.
- Counseling patients, accompanying insured and corporate patients for approvals and
billing.
- Resolving patients’ queries in coordination with other departments.
- Coordinating for room rounds, getting the feedback form filled up by patients at the
time of discharge.
- Ensuring timely and appropriate discharge of the patients; ensuring all clearances are
obtained for any procedure/surgery of the patient before time.
as well as knowledge of the organization’s policies and procedures.
Required skills: Good communication and interpersonal skills are essential for this role;
Education, experience and formal training: Intermediate or graduate. Freshers will also
be considered.
Role complexity: The role requires close interaction with patients and attendants and
coordination with other departments.
queries. Good communication and interpersonal skills desirable.
Supervisory skills: Limited supervisory skills as the job mainly entails coordination for
patient services.
Independent judgment: Established procedures and policies govern most of the work.
Therefore, less opportunity to exercise independent judgment or initiative.
Leadership responsibilities: Limited leadership responsibility in this role.
Impact and consequences of errors: Errors can lead to patient dissatisfaction and financial
loss and, hence, should be avoided.
Working conditions: The role can sometimes be stressful; hence, alertness is required.
Good communication, good planning and coordinating skills are expected.
QUALITY CARE INDIA LIMITED
CARE Hospitals
Job Description - No. 01
143
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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