Customer Care Executive(Inbound Process)
7 months ago
Job Description
**Job Profile**: Customer Care Executive(Inbound voice process)
**Location**: Noida Sector 59
**Qualification**: 12th pass
**Salary **: INR Up-to 11,000
**Experience**: Fresher
**Age**: 18 to 35
**Job Summary**: Customer care executives should be responsible for problem solving, addressing inquiries, and providing support across various communication channels.
**Role And Responsibility**:
- Identify and understand customer issues, providing effective and timely resolutions.
- Collaborate with relevant teams to address complex problems and follow through to resolution.
- Develop a deep understanding of products/services to provide accurate information to customers.
- Clearly convey information, instructions, and solutions to customers.
**Requirements**:
- Minimum 12th pass or equivalent.
- Good communication skills in the local language and basic proficiency in English.
- Ability to learn and adapt quickly in a dynamic customer service environment.
**Skills**
- Handling customer complaints
- Create customer care protocol
- Problem solving
- Active listening
- Adaptability
**Shift**: For girls 7 am to 7 pm rotational shift (rotational week off)
For boys 24/7(rotational shift and rotational week off)
**Salary**: Up to ₹11,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Noida, Uttar Pradesh (required)
Ability to Relocate:
- Noida, Uttar Pradesh: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8376094289
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