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Project Coordinator

2 months ago

Bengaluru, India Collaborative Solutions Full time

Collaborative Solutions, a Cognizant Company, is a leading global finance and HR transformation consultancy that leverages world-class cloud solutions to help deliver successful client outcomes for Fortune Global 500 companies, large
- and medium-sized organisations across industries.

Collaborative Solutions is seeking a Project Coordinator

**Responsibilities**:
- Responsible for creating weekly, monthly, and quarterly reports for both customers and internal teams- Responsible for creating Feature Manuals for every Workday Release- Responsible for daily ticket monitoring across all accounts in the region- Coordinating with Account Leads and Managers on any aged, nearing SLA, or breached SLA customer requests.

Skills & Requirements:
- Phone support rostering and administration- Audit reporting to ensure the team is following ticket etiquette and internal ticket handling processes.- Service Cloud Administration which handles internal ticketing requests- Bachelor’s degree in Mathematics, Computer Science/Information Technology, Management Information Systems, or Engineering-related field is required.- Superior detail orientation and organization skills- Strong analytical mindset and usage of analytics and reporting tools

LI-Remote

Why Choose Collaborative?
- Open, transparent lines of communication with leadership through Town Halls, internal newsletters, and monthly small group conversations with a member of the executive team
- Established Employee Resources Groups (ERG’s) that provide a safe space for employees to build relationships, connect, and develop initiatives to enhance
- diversity and inclusion
- Generous paid time off, including balance days, flexible work arrangements, and options to work remotely or from an office (depending on your location) to cultivate personal and professional balance
- Committed to
- giving back
to improve our communities and environmental impact
- Opportunities for learning and development through established corporate programs, on and off-site trainings, and on-demand online learning courses
- A people development focused environment where you have autonomy to drive your career path

Collaborative’s Travel Approach
- Throughout the pandemic, Collaborative continued to achieve the highest level of customer satisfaction in the ecosystem as we worked with our clients to successfully deliver projects remotely
- Because the future is still unknown, some clients will continue to be deployed remotely, while others may desire more face-to face-contact
- We will monitor and adapt as needed, but we do not anticipate travel of more than 25%
- As Balance is a core value at Collaborative, we strive to ensure that Collabies find the right balance in their personal and professional lives, and that includes travel

Who you are:

- You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow
- You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction
- You take Accountability: Follow through on commitments, take ownership & ensure timeliness
- You Give Back: Leverage your knowledge & expertise to make improvements around you
- You are Resilient: Work through challenges with optimism, agility & adaptability
- You demonstrate Awareness: An ability to understand how your attitudes & actions impact others and adapt your approach accordingly

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