Chat Process Executive
1 week ago
We are currently seeking a Chat Process Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.
**Key Responsibilities**:
- Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
- Assist our customers by understanding their products/services and providing accurate information to them.
- Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
**Requirements**:
- Minimum high school diploma or equivalent.
- Excellent written and verbal communication skills in English are compulsory.
- Ability to empathize with customers and provide excellent customer service.
- Comfortable using live chat support software and multitasking between multiple chat windows.
- Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
- Willingness to adapt to new processes, tools, and client requirements.
Working days: Monday to Saturday.
**Salary**: Up to ₹216,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
Application Question(s):
- Available to join in how many days?
**Education**:
- Bachelor's (preferred)
Ability to Commute:
- Noida (UP), India (required)
Ability to Relocate:
- Noida (UP), India: Relocate before starting work (required)
Work Location: In person
Expected Start Date: 01/03/2024
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