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Chat Process Executive

3 months ago

Noida, Uttar Pradesh, India Digininja Private Limited Full time

We are currently seeking a Chat Process Executive to join our team and assist our client in providing customer service through online chat support.

As a Chat Support Executive, you will be responsible for addressing customer queries through, resolving issues, and ensuring customer satisfaction through live chat.


Key Responsibilities:

  • Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
  • Assist our customers by understanding their products/services and providing accurate information to them.
  • Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.

Requirements:

  • Minimum high school diploma or equivalent.
  • Excellent written and verbal communication skills in English are compulsory.
  • Ability to empathize with customers and provide excellent customer service.
  • Comfortable using live chat support software and multitasking between multiple chat windows.
  • Strong problemsolving skills with the ability to think on your feet and find solutions quickly.
  • Willingness to adapt to new processes, tools, and client requirements.

Working days:
Monday to Saturday.

Salary:
Up to ₹240,000.00 per year

Benefits:

  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift

Application Question(s):

  • Available to join in how many days?

Education:

  • Bachelor's (preferred)

Experience:

  • Live chat: 1 year (required)

Ability to Commute:

  • Noida (UP), India (required)

Ability to Relocate:

  • Noida (UP), India: Relocate before starting work (required)

Work Location:
In person

Expected Start Date: 01/03/2024