![Oncquest Laboratories Ltd](https://media.trabajo.org/img/noimg.jpg)
Executive - Customer Care
4 days ago
Transferring general calls to various departments
- Handling all external & internal calls
- Communicating repeat sample request, critical call outs & delay in reporting
- Communicating duplicate & urgent requests to the section and SR
- Give and organize appointment for home collection on phone
- Informing about the tests offered to referring clinicians/patient/ sales person
- Resolving patient’s queries related to the tests, test charges, reports etc with promptness and attention so as to leave a healthy and professional impression of the organization and increase business
- Learning about organization products and services and keeping up-to-date with any changes.
- Collecting & collating data on repeat jobs / specific complaints & discuss the same with respective HOD’s.
- Entertain request for addition, deletion or alteration of tests in coordination with sections and SR
- Distribute and collect feedback from patients and analyze the same.
**Job Type**: Permanent
**Salary**: ₹9,587.48 - ₹22,311.24 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Rotational shift
Ability to commute/relocate:
- Andheri, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91 7899345755
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