Application Support

4 weeks ago

Hyderabad, India Kore.ai, Inc Full time

JOB DESCRIPTION: Application Support

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

**POSITION / TITLE: Application Support**

**LOCATION: Hyderabad**

**RESPONSIBILITIES**

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

**EXPERIENCE REQURIED**:

- 3 -7 years’ experience.

**MUST HAVE SKILLS**
- Must have excellent spoken and written communication skills.
- Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
- Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
- You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
- You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
- Ability to document knowledge base articles when necessary
- Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions - such as Knowledge Base, Users Forum
- Have a genuine passion for and believe in customer support and its role in the success of a product for a company
- Must have good understanding on REST APIs, Java Script and JSON

**Good to Have Skills**
- Previous work experience on any bot development
- Exposure to NLP & ML
- Knowledge on various Auth process, Node JS is an added advantage

**EDUCATION QUALIFICATION

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