Application Support Engineer
1 month ago
Job Title: Application Support Engineer
Job Location: Hyderabad, Telangana, Hyderabad(Hybrid- 3 days from office)
Shift Timing- 12.30PM to 9.30PM
Job Description:
- Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues- Provide accurate and timely resolution of issues, and escalation when necessary- Collaborate with team members and business functions to troubleshoot and resolve support tickets- For high severity issues that occur outside of normal business hours, you may be asked to participate in the resolution of issues outside of normal business hours- Escalate, communicate outage notification in a timely manner to internal users- Administer application settings and permissions- Write, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidents- Perform ad-hoc task and analysis for the support team as needed- Participate in the ongoing process of investigating, analyzing, and providing long term resolutions to applications issues.- Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues.- Follow Company standards for security and best practices.- Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.- Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability.- Track and present support metrics to stakeholders monthly
Your Profile:
- BSc/BA in Computer Science, Engineering or a related field or equivalent work experience- 1+ years of experience in supporting Software Applications (ideally in the finance sector)- Experience writing and executing SQL queries against relational databases- Excellent academic background, critical thinking, communication, and collaboration skills- Highly analytical and strong problem-solving skills
Preferred Skill/Experience:
- 6+ months of professional software development experience- Strong Microsoft SQL Server experience including SQL and stored procedures- C#; ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, NET 4.5 or later- Experience in debugging software in an integrated development environment- Experience versioning code with Git- Jira or other modern project/issue management systems- General understanding of object-oriented programming
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