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International Voice Process

2 months ago

Mumbai, India Simplyfyd Solutions Full time

**We are Hiring for International Voice Process**

**Designation : - Senior Analyst**

**Experience : - 1 - 3 Years**

**Location : - Airoli, Mumbai**

**Job Description : -**

The Senior Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

**Main Responsibilities : -**

*Manage the call\Chat volume, daily attendance and program break schedules

*Assist with creation if metrics and targets for services

*Work closely with the operations team to analyze and help improve their delivery processes

*Generate ideas for process and service improvement planning

*Produce daily, biweekly and monthly internal reports

*Assist with projects and other duties as requested or assigned.

**Skills**

*Must have Microsoft Excel skills

*Ability to create reports in Excel and forecast results

*Attention to detail and high level of accuracy

*Ability to multi-task, focus and complete reports for extended periods of time

*Previous call center experience required

*Previous Work Force Management experience required

**Job Types**: Permanent, Full-time

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (preferred)
- International BPO: 2 years (preferred)

**Speak with the employer**
+91 9081058786

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