International Voice Process
2 weeks ago
Tech Mahindra Business Process Support is currently hiring for International Voice Process
We are looking for a customer-oriented service representative.
**Responsibilities**:
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
**Work Experience & Educational Qualifications**:
- Minimum 6- months of International Voice experience.
- HSC/Graduate in any field.
- SSC with 1 year International process experience.
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to Relocate:
- Mumbai Suburban, Maharashtra: Relocate before starting work (required)
Work Location: In person
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