Teller/customer Service Officer
2 weeks ago
Tele caller cum Customer Relation Executive
We are seeking a highly motivated and skilled Tele caller cum Customer Relation Executive to join our dynamic team. In this role, you will be responsible for providing exceptional customer service, handling inbound inquiries, and driving sales and business development efforts.
**Responsibilities**:
- Provide accurate and timely information to customers, addressing their concerns and queries efficiently
- Maintain a positive and empathetic attitude when dealing with customers, even in challenging situations
- Proactively identify and address customer needs, recommending appropriate products or services
- Achieve sales targets by effectively cross-selling and upselling to customers
- Collaborate with the sales team to generate new business opportunities and expand the customer base
- Maintain detailed records of customer interactions and follow-up actions
- Contribute to the continuous improvement of customer service processes and procedures
**Requirements**:
- Minimum 0-3 years of experience in a customer service or sales role, preferably in telemarketing.
- Excellent communication and interpersonal skills, with the ability to engage with customers effectively
- Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer satisfaction
- Demonstrated ability to work in a fast-paced, target-driven environment and meet or exceed performance goals
- Passion for providing outstanding customer service and a genuine interest in understanding and addressing customer needs
- Flexibility to work in shifts, including weekends and holidays, to ensure seamless customer support
**Job Types**: Full-time, Permanent
Pay: ₹10,097.42 - ₹19,102.09 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Commission pay
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 7593847387
Application Deadline: 06/05/2024
Expected Start Date: 06/05/2024
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