Intern (Customer Experience)
1 month ago
**Responsibilities**:
Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service.
- Rotates through our divisions of responsibility and provides ideas to grow and improve the business.
- Accepts designated, business-focus projects to research, propose ideas and solutions.
- Provide suggestions to management for improving customer service and internal processes.
- Learns and becomes proficient in internal software systems.
- A dedicated mentor to oversee the project's progress.
- Engages with customers during the post-sales cycle.
- Acts as a customer advocate ensuring all customers’ voices are heard.
- Understand the real-world impact that issues and defects have on customers.
- Work closely with customers to understand their business and how best to assist them.
- Design and model solutions for customer innovation and experience along with similar initiatives variants.
- Perform with innovation development groups to conduct insights as well as design outputs for their work.
- Design, research, develop, analyze, and suggest new Knowledge management concepts as well as strategies.
- Lead and direct different cross-functional programs and projects of varied sizes and types concurrently.
- Contribute and influence the strategic direction for senior leadership using informal and formal communication.
**Requirements**:
- Current students pursuing a Bachelor’s or Master’s degree graduating in 2023.
- Evidence of strong academics.
- Innovative thinking and thoughtful risk-taking.
- Basic knowledge with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Ability to partner across the organization.
- Sound Communication skills.
- Ability to multi-task, prioritize, and manage time effectively.
**Salary**: From ₹5,000.00 per month
Ability to commute/relocate:
- Kannur, Kerala: Reliably commute or planning to relocate before starting work (preferred)
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