Undergraduate/graduate Require for Inbound Process
1 month ago
**Responsible for answering incoming calls from Customers while ensuring a high level of customer service and maximizing productivity.**
**Responsibilities and Duties**
- **Resolve basic types of customer inquiries**:
- **Provide excellent customer service to customers by**:
- **Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs**:
- **Solve problems systematically, using sound business judgment and following through on commitments**:
- **Responding to customers in a polite and courteous manner**:
- **Projecting patience, empathy, caring and sincerity in voice tone and words**
**Required Experience, Skills and Qualifications**
- **High School Education or equivalent, college degree preferred**:
- **2-4+ years’ experience with progressively increased responsibility in the BPO industry, at least 3 years’ experience**
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Joining bonus
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer relationship management: 1 year (preferred)
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