Receptionist

2 weeks ago


Bhandup West Mumbai Maharashtra, India Itsdigitalera Marketing Solutions Full time

Job Description:
We are searching for a passionate and articulate Order Confirmation Telecaller to join our growing e-commerce team. In this role, you will be responsible for contacting customers who have placed orders on our online store to confirm their order details, answer any questions they may have, and process payments.

**Responsibilities**:
Contact customers via phone to confirm their online orders

Verify customer billing and shipping information

Process customer payments securely

Address customer inquiries regarding their orders and products

Provide excellent customer service and ensure customer satisfaction

Maintain accurate records of all customer interactions

Qualifications:
Minimum of 1 year of experience in a telecalling or customer service role

Excellent communication and interpersonal skills

Strong telephone etiquette and ability to speak clearly and professionally

Proficient in English (written and spoken)

Ability to work independently and meet daily targets

Familiarity with e-commerce operations is a plus

Experience with CRM software a plus

Pay: ₹7,000.00 - ₹14,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 13/05/2024


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