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Chat and Email Support Executive Non Voice

4 months ago

Chennai, India Fortuco Resource Pvt. Ltd Full time

Any Graduate from a recognized Institute or University in any discipline.
- Minimum 1-Year experience in any Customer Service (E-mail or Chat/Telecom Voice).
- Graduates who know to Read and Write Hindi will be an added advantage. (Freshers also eligible).
- Rotational Shift - 6 Days Working/1 day rotational week off.
- Shift Timing - 7 AM to 1 AM (Any 9 hours shift). **(One Way Cab Drop Facility).**

**Salary**: 2.4 LPA Salary basis on previous experience**

**Key Responsibilities**:

- Ensure adherence to time schedules.
- Be available for all briefings and updates.
- Be aware of and comply with any client / process / product updates.
- Share the day’s performance with the TL and colleagues
- Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.
- Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.
- Take steps to improve on performance based on coaching

**Education & Specification Training**:

- Any Graduate

**Work Experience**:
Minimum 1year of Experience

**Competencies and Specific Skills**
- Interpersonal skills
- Problem solving
- Analytical Ability
- Adaptability
- Customer orientation
- English Language Written skills
- Telephone Etiquette
- Basic computer skills
- Flexibility
- Stress tolerance
- Team building /teamwork
- KPI knowledge and understanding
- Transaction monitoring
- Selling Skills
- Probing Skills
- Learnability