Quality Assurance Associate
3 weeks ago
Review associate communication to ensure that client, department, partner, and Allianz standards are met throughout interactions with our customers.
- Support new hire training by providing QA reviews at the end of each training; provide facilitators with trends, opportunities, and successes identified.
- Partner with Team Leaders and/or Supervisors to address trends or behaviors that require immediate attention.
- Contribute equitably to monthly quality review targets to ensure the QA team meets the month-end deadlines as required by our clients and business partners.
- Work collaboratively with QA’s across North America; share best practices, resources, and knowledge.
- Perform additional quality reviews, as identified by management, business partners, or clients.
- Highlight associate excellence through established quality recognition programs.
- Actively participate in call calibrations to ensure alignment between Quality and leadership teams, as well as provide key quality insights.
- Demonstrate expertise in knowledge of products, processes, and the customer experience.
- Serve as a resource and insights engine to associates, Team Leaders, and Senior Leadership; share ideas on how to address and improve both the associate and customer experience.
Minimum Qualifications
- Associate’s degree in related field or equivalent combination of education and
experience; Bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Experience working with Microsoft Word, PowerPoint, and Excel
- Three (3) years call center or claims examiner experience.
**Job Level**:
Management
**Location**:
- Gurgaon, IN**Available until**:
06-04-2023
**Area of Expertise**:
Operations
**Unit**:
Allianz Partners
**Employing Entity**:
AWP Assistance India Private Limited
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Permanent
**ID**:
25161
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