Bpo / International Voice Process

3 months ago

Chennai, India Guires Solutions Pvt Ltd Full time

**Industry Type**

Healthcare, Education, Finance, Construction, Real Estate and Automobile

**Department**

BPO / Call Centre

**Position**

Full Time, Permanent

**Role Category**

Sales and Customer Support

**Reports to**:
Team Lead

**About Company**

Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing. Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries.

**Job Function**

As an International Sales & Customer Support (US Process) Representative, your role involves handling inbound and outbound calls, including hot leads and callbacks. Your primary responsibility is to convert leads into successful business deals through persuasive communication. Additionally, you will conduct follow-up calls with clients to nurture relationships, address inquiries, and provide assistance. To excel in this role, you should have a deep understanding of clients' needs and preferences, allowing you to tailor your services effectively. Your high energy levels and self-motivation will be crucial, especially during night shifts. Exceptional communication skills are a must for engaging with clients in both inbound and outbound processes, ensuring their satisfaction through top-notch customer support.

**Work Schedule & Location**:
**Salary**

Best in the Industry + Incentives. (Commission Pay, Performance Bonus, Quarterly Bonus, Shift Allowances, Yearly Bonus)

**Req. Qualification**:
Any graduate or postgraduate with or without international voice experience can apply.

**Req. Experience**:
0-2 Years Experience

**Req. Knowledge and Skills**:
Must Have Skills and Competencies
- Good Communication Skills
- Ability to Handle irate customers.
- A team player
- Active listening and questioning, an eye for detail to determine the root cause of the issue.
- Display ownership and accountability
- Excellent comprehension and articulation skills
- Own and resolve customer issues.
- Excellent communications skills

**Key Responsibilities**
- Handle Inbound and outbound calls - Hot and warm leads and call backs.
- **Lead Conversion**: Convert leads into successful business deals through effective communication and persuasion.
- **Client Follow-up**: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance.
- **Client Understanding**: Develop a deep understanding of clients' needs, preferences, and expectations to tailor services accordingly.
- **Energetic Approach**: Approach tasks with high energy levels and self-motivation, maintaining enthusiasm throughout night shifts.
- **Communication Skills**: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients.
- **Customer Support**: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction.
- **Adherence to Shift**: Comply with night shift schedules and maintain a high level of alertness and efficiency during these hours.
- **Documentation**: Maintain accurate records of client interactions, lead status, and communication history.
- **Team Collaboration**: Collaborate with colleagues and team members to optimize processes and achieve collective goals.
- **Continuous Improvement**: Strive for personal and team improvement by seeking feedback, training, and staying updated on industry best practices.
- **Adaptability**:Be adaptable to changing circumstances and client requirements, ensuring flexibility in service delivery.
- **Professionalism**: Maintain a professional demeanor and uphold the company's reputation by delivering exceptional service.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9566269922

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