Collection Executive

2 months ago

Surat Gujarat, India Labour Wale And Co. Full time

Urgent Hiring For Collection Executive:
**Debt Collection**
- **Monitor Accounts Receivable**: Regularly review outstanding accounts and initiate follow-ups with clients or customers to ensure timely payments.
- **Negotiate Payment Terms**: Work with customers to establish suitable payment arrangements or installments for overdue balances.
- **Document Collection Activities**: Maintain accurate records of collection efforts, communication, and payment history in the system.

2. **Customer Relationship Management**
- **Resolve Disputes**: Address and resolve issues related to billing discrepancies, payment terms, or service delivery that may affect timely payments.
- **Maintain Professionalism**: Ensure all communications are respectful and professional, helping preserve the business relationship while collecting debts.
- **Escalate Complex Cases**: In cases where payments cannot be resolved through regular communication, escalate the issue to senior management or legal teams for further action.

3. **Reporting and Documentation**
- **Generate Reports**: Prepare regular reports on overdue accounts, collection status, and aging receivables for management review.
- **Track Collection Performance**: Monitor collection metrics (e.g., recovery rate, aging analysis) and identify areas for improvement.
- **Prepare Legal Documentation (if needed)**: In certain cases, assist in preparing documentation for legal actions or recovery efforts through third-party agencies.

4. **Customer Account Management**
- **Review and Update Account Information**: Ensure that customer contact details and account information are accurate and up-to-date.
- **Flag High-Risk Accounts**: Identify accounts with persistent payment delays or those at risk of default and report to the relevant department or senior managers.

5. **Compliance and Regulations**
- **Ensure Compliance with Laws**: Adhere to all legal guidelines and company policies related to debt collection practices, ensuring compliance with data privacy and consumer protection laws (such as FDCPA in the U.S.).
- **Maintain Ethical Standards**: Follow ethical practices when collecting debt and avoid harassment, intimidation, or other prohibited actions.

6. **Collaboration with Internal Teams**
- **Work with Sales and Customer Service**: Coordinate with other departments to understand customer payment behaviors and potential reasons for delays or disputes.
- **Assist in Credit Evaluation**: Provide input on customer creditworthiness and potential risks to the credit department or management.

7. **Proactive Payment Reminders**
- **Send Payment Reminders**: Send out regular reminders and notifications for due payments well before the due date.
- **Follow Up on Payment Commitments**: Track and follow up on any payment promises made by the customer.

8. **Process Improvement**
- **Identify Improvement Opportunities**: Suggest ways to improve the collection process or customer experience to reduce outstanding payments or improve recovery times.

These responsibilities can vary based on the size of the organization, the industry, and whether the position involves managing business-to-business (B2B) or business-to-consumer (B2C) collections. However, the core focus remains on managing collections, ensuring payment recovery, and maintaining positive client relationships.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Accounting: 1 year (required)
- Data entry: 1 year (required)
- Accounts receivable: 1 year (required)
- Relationship management: 1 year (required)
- Collection Executive: 1 year (required)

Work Location: In person

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