Customer Support Executive
3 weeks ago
Location: Ayyanthole, Thrissur
Key Responsibilities:
- Confirm customer orders and provide timely updates on order status and delivery information.
- Handle customer inquiries and resolve any issues related to orders, including exchanges, returns, and redressals.
- Collaborate with shipping partners to ensure timely delivery of orders and resolve any issues.
- Provide excellent customer service by being prompt, friendly, and professional in all interactions.
- Maintain accurate records of all customer interactions and orders.
- Contribute to continuous improvement of customer support processes and procedures.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Strong communication skills, both written and verbal.
- Ability to multi-task and prioritize effectively.
- Excellent problem-solving and interpersonal skills.
- Previous experience in customer service, sales, or e-commerce is a plus.
- Ability to work in a fast-paced environment and handle stressful situations.
- Ability to work flexible hours, including weekends and holidays if necessary.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Thrissur, Trichur - 680003, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
- Malayalam (required)
**Speak with the employer**
+91 9629775527
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