Customer Service Executive

3 weeks ago


Trichur, India Nurture Academy (Nurture - C Pvt Ltd) Full time

We are looking for a customer service executive who can lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use our service.

**Responsibilities**
- All customer care representatives work with the primary goal of enhancing the company's reputation and providing devoted customer satisfaction
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- Dealing with customer issues and churning out an easy-to-follow solution
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Interacting with customers to ensure they have a desirable and shareable experience

**Requirements and skills**
- A Master's degree and or a Bachelor's degree in any field
- Excellent communication and technical skills
- Customer service skills
- Collaboration skills
- Presentation skills
- Problem solving skills
- Time management skills
- Service knowledge
- Computer skills
- Strong negotiation and influence skills

**Job Types**: Full-time, Fresher

**Salary**: ₹7,000.00 - ₹10,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Flexible shift

**Speak with the employer**

+91-XXXXXXXXXX

Application Deadline: 12/01/2023
Expected Start Date: 15/01/2023


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