Customer Care Executive
4 months ago
**Responsibilities**:
**Conduct Outbound Calls**: Initiate outbound calls to individuals, targeting various demographics, including students, working professionals, and art enthusiasts.
**Product Knowledge**: Acquire a comprehensive understanding of the art courses offered, including different art forms, skill levels catered to, schedules, and any unique features or benefits.
**Customer Engagement**: Engage potential customers in friendly and informative conversations, highlighting the value and advantages of enrolling in art classes.
**Registration Assistance**: Assist interested students in completing the registration process for art classes, providing instructions, guidance, and clarifying necessary form to fill.
**Achieve Sales Targets**: Meet or exceed monthly sales targets by converting potential students into enrolled students through effective demos and persistent follow-up.
**CRM Management**:Record all interactions, inquiries, and sales-related data accurately and efficiently using a Customer Relationship Management (CRM) system.
**Stay Informed**:Stay up-to-date with current art trends, techniques, and developments in the art community to enhance your sales pitch and address student inquiries effectively
**Arrange Demo Classes**:Identify potential students who express interest and schedule demo classes to provide them with a first-hand experience of the teaching methodology, atmosphere, and learning outcomes of the art classes.
**Follow-Up Communication**: After the demo, promptly follow up with the potential student to address any further questions or concerns and provide additional information as needed.
Maintain a database of potential customers and schedule follow-up calls to nurture leads and encourage enrolment.
**Answer Inquiries**:Respond to inquiries and concerns from individuals, providing accurate and helpful information to address their questions about the art classes.
**Requirements**:
**Excellent Communication Skills**
**Fluent in English**
**Passion for Art and Education**
**Patience and Empathy**
**Organizational Skills**
**Sales Experience**: Previous experience in industries - Ed-Tech, E-Commerce, BPO/ITES Telecom/ E-learning telesales, customer service, or a similar role is preferred but not mandatory. However, a positive attitude, a friendly demeanor, and the ability to build rapport are essential.
telecaller, telecalling, sales executive, customer service specialist.
**Shift and schedule**:
Tuesday to Sunday : 11:00 AM - 07:30 PM
**Experience**:
1 year to 4 Years
**Salary**:
10,000 to 20,000
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Language**:
- English (required)
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