Chat Support Executive

5 months ago


Science City Ahmedabad Gujarat, India Australian Premium Solar (INDIA) Ltd. Full time

Digital Marketing Specialist responsibilities include:

- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions

Job brief

We are looking for a Digital Marketing Specialist to assist our customers.

Digital Marketing Specialist responsibilities include resolving customer queries, recommending solutions and guiding end users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

Requirements and skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Graduation or relevant diploma

**Job Types**: Full-time, Permanent

**Salary**: From ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- chat and review: 1 year (preferred)

**Language**:

- excellent communication skills in English (required)

Work Location: In person

Application Deadline: 25/03/2022


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