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Customer Relationship Executive

2 months ago

Mumbai Maharashtra, India Network Techlab (India) Pvt. Ltd Full time

Established in 1996, Network Techlab India is widely considered among the best in the industry for providing, solutions and services and are engaged in offering high end IT Solutions services for Network Designing, Security and Maintenance.

**Roles and Responsibility**
- Calling and handling Post Service Calls, NPS to know customer experience
- Understanding the query and able to solve the query
- Maintains customer satisfaction by providing problems-solving skill
- Able to handle the escalation calls
- Complaint Management
- Follow ups for Dissatisfaction closure into satisfaction from business
- To maintain & update all the documents and processes
- Preparation of Scorecard and CSAT dashboard
- Hands on SOM tool, NPS tool, Feedback tool (company will provide the training)
- Maintains overall objectivity in supporting consistent and superior customer service
- Identifications of cases failing to meet pre-defined SLA with the help of CSAT
- Identification of RCA and connecting to concerned team to take corrective measures and reduce the number of escalations
- To maintain Quality and to reduce data discrepancy.
- Ensure adherence to process SLA
- Maintains overall objectivity in supporting consistent and superior customer service
- Training Coordination and MIS
- Perform other duties as assigned.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,932.75 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7045646491

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