Customer Service Executive

2 months ago


Gurgaon, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Respond to customer inquiries and complaints related to travel in a timely and professional manner.
- Assist customers with booking flights, hotels, and other travel-related services.
- Resolve customer issues and complaints related to travel in a timely and effective manner.
- Provide accurate information about travel-related products and services.
- Handle customer complaints and provide solutions to ensure customer satisfaction.
- Identify customer needs and suggest appropriate travel-related products and services.
- Stay up-to-date on travel-related product and service offerings.
- Follow up with customers to ensure their satisfaction.
- Monitor customer feedback and provide feedback to management.
- Document cases, recommendations and resolutions clearly in the CRM system.
- Follow Quality Assurance & compliance guidelines.

JOB DETAILS
- Company: Multinational BPO
- Process: Leading Travel Brand
- Post: Customer Service Executive
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

PERKS & BENEFITS
- Salary: ₹22,000 - ₹27,000 (In-Hand) Monthly
- Incentives: Based on Performance
- PF & Medical Benefits
- Cab Facility in Odd hours

SELECTION CRITERIA
- 0-2 years of Travel / International Customer Service (BPO) experience
- Freshers with Excellent communication skills Willingness to work night shifts and WFO
- Relevant travel experience is highly preferred

REQUIRED SKILLS
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Basic understanding of the company’s travel-related products and services.
- Knowledge of customer service policies and procedures related to travel.

INTERVIEW PROCEDURE
- Round 1 - HR
- Round 2 - Versant
- Round 3 - Ops Round

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- excellent English (required)

Shift availability:

- Night Shift (required)

**Speak with the employer**
+91 8287260055



  • Gurgaon, India Cubnet Service Full time

    Customer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...


  • Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...


  • Gurgaon, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...


  • Gurgaon, India IPA Indus Parking Services Full time

    Indus Parking Services (IPS) is an emerging parking enforcement company located in the heart of Gurugram, India. We are a team of focused, determined, and enthusiastic professionals with expertise in managing parking spaces. We can deter unauthorized parking in commercial property, residential areas, and other places. Indus Parking Services takes care of the...


  • Gurgaon, India IPA Indus Parking Services Full time

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. **Responsibilities For Customer Service Executive** - Building and maintaining relationships with customers. - Conducting business reviews to...


  • Gurgaon, India The Knotty Rope Full time

    What does this role hold for you? - A Customer Service Executive is responsible for providing exceptional customer service to clients or customers of a company. - Responding to customer inquiries: A Customer Service Executive is responsible for answering customer inquiries, resolving issues, and providing information about products or services. They must be...


  • Gurgaon, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

    **Customer Service Executive** A+ grade; Very Good communication skills; Graduates/ Undergrads both can apply Min 6 months of exp Fresher can also apply Looking for Immediate joiners **Salary**: ₹18,000.00 - ₹28,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Total: 1 year...


  • Gurgaon, India Kinfos Events Private Limited Full time

    Kinfos Events Private Limited is a dynamic and innovative event management company dedicated to organizing high-quality conferences, exhibitions, and corporate international events across the world with HQ in London, and also operated in UAE, and India. Our mission is to deliver exceptional experiences and create valuable connections for our clients,...


  • Gurgaon, India National Placement Full time

    Having an Reqierment for Customer Service Executive in Domestic Calling Exp 2-5 Yrs Salary 18-30k **Salary**: ₹18,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work...


  • Gurgaon, India INSPERME CONSULTING Full time

    **Company Name**: Insperme Consulting **Company Location **Gurgaon **Contact Name**: Ms. Jyoti Malik **Contact Number**: 8700647859 **Job Title **: Customer Service Executive **No. of vacancies**: 1 **Job Type** : Full Time **Requirement**: Insperme is growing and we are hiring a Customer Service Executive to help grow our client’s...


  • Gurgaon, India MechanicLane Full time

    Job Summary As a Customer Care Executive with a focus on sales and lead generation, your primary objective is to not only provide excellent customer service but also actively contribute to the growth of the business by identifying and pursuing sales opportunities. You will be responsible for engaging with potential customers, understanding their needs, and...


  • Gurgaon, India MechanicLane Full time

    Job Summary As a Customer Care Executive with a focus on sales and lead generation, your primary objective is to not only provide excellent customer service but also actively contribute to the growth of the business by identifying and pursuing sales opportunities. You will be responsible for engaging with potential customers, understanding their needs, and...


  • Gurgaon, India Sarika HR Solutions Full time

    Designation: Customer Service Executive Experience: 0-2 Years ( Atleast 6 months BPO Experience Mandatory) Location: Gurgaon (WFO) Notice period: Immediate joiner only Timings: Must be flexible to work in Rotational shifts 24x7 Perks and benefits: Cab facility is available **Job Description**: - Excellent Communication skills required (Versant 60) -...


  • Gurgaon, India Siemens Full time

    Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. **Job profile** **For our Industry Field Customer support team, we are looking for a Technical...


  • Gurgaon, Haryana, India Kinfos Events Private Limited Full time

    Kinfos Events Private Limited is a dynamic and innovative event management company dedicated to organizing high-quality conferences, exhibitions, and corporate international events across the world with HQ in London, and also operated in UAE, and India. Our mission is to deliver exceptional experiences and create valuable connections for our clients,...


  • Gurgaon, India JindalX Full time

    Category: - Operations - Job Location: - Gurugram - Experience: - 0-24 months - No. Of Opening: - 35 - Job Type: - Full Time - Budget: - NA - Education: - Under Graduate/Graduate - Job Description: Immediate hiring for Customer Service Executives for Inbound Voice Process!! 📍: Sector 32, Gurgaon Immediate Joining Freshers welcome 6 days...


  • Gurgaon, India JindalX Full time

    Category: - Operations - Job Location: - Gurugram - Experience: - 0-24 months - No. Of Opening: - 35 - Job Type: - Full Time - Budget: - NA - Education: - Under Graduate/Graduate - Job Description: Immediate hiring for Customer Service Executives for Inbound Voice Process!! 📍: Sector 32, Gurgaon Immediate Joining Freshers welcome 6 days...


  • Gurgaon, India BUILDMYINFRA PVT LTD Full time

    _**Roles and Responsibilities**_ Coordination with Customer - To ensure the customers are informed about projects and the offers which can be availed - To ensure that all the necessary documentation with respect to execution of agreement is carried out in a timely and accurate manner Complaints Redressal - To address all the complaints/ issues of the...


  • Gurgaon, India Neophyte Consulting service Full time

    JOB DESCRIPTION OF CUSTOMER SUPPORT - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer issues and churning out an easy-to-follow solution -...


  • Gurgaon, India Sheetla Techno Industries Full time

    Executive Office Customer Service Female/ Married Location - Manesar, Gurgaon Fresher, Exp - 1 year **Job Types**: Full-time, Part-time, Regular / Permanent, Fresher Part-time hours: 48 per week **Salary**: ₹11,065.09 - ₹34,888.97 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to...