Customer Support
1 month ago
The Assistant is responsible for the following as well as other related duties as assigned to support the
business objectives and purpose of the University:
- I
- Assist student development and learning by determining who can best provide information
needed by students, providing basic and initial assistance to students for navigating different
programs, departments, policy and support services
- Establishes and maintains organized and efficient files and records students and Student Affairs
department; gathers, enters, and/or updates data to maintain records, files, and databases, as
appropriate. Responsible for the administration, security, confidentiality, and retention of
office files.
- Liaise with other university department and/or external department
- Research, liaise and prepare information as requested to help with program delivery,
resources, and information.
- Assist with the program planning and implementation for the department, including but not
limited to Career readiness, Volunteer and Peer2Peer programs.
- Contributing to a work environment that encourages knowledge of, respect for, and
development of skills to engage with those of other cultures or backgrounds.
Support Student Affairs Office with other projects/duties as assigned
Position Requirements
Competencies:
- Able to provide respectful, tactful, fair, and efficient service to a culturally diverse group of clients
including students, staff, faculty and other affiliates
- Proven service-oriented focus
- General knowledge of university policies or processes
- Organization: efficient, effective, dependable time management skills
- Attention to detail and accuracy
- Evidence of advanced English skills with written skills at a formal university level
- Ability to positively engage with students, faculty and staff and constructively problem
- solve
- Proven ability to work independently and in a team
- Adaptability and change management skills
- Advanced computer skills (MS office proficiency)
Education and Experience:
- Minimum Bachelor’s Degree
- Basic training in office practices, customer service and communication
- One
- or three-years’ experience in education or related field in a fast-paced environment or an
equivalent combination of education and experience
**Salary**: ₹300,000.00 - ₹600,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- UK shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Support, Resolving Customer issues: 2 years (required)
- Customer service, Customer support, Technical Support: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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