Customer Support Representative

4 weeks ago

Hyderabad Telangana, India Camptra Technologies Full time

**Overview**:We are seeking a highly motivated and customer-centric individual to join our dynamic Customer Support team as a Level 1 Customer Support Representative. As a key member of our support team, you will play a crucial role in ensuring our customers receive top-notch assistance and have a positive experience with our SaaS product.

**Responsibilities**:

- **
First-Line Support**:

- Assist customers in understanding and navigating our SaaS product.
- Resolve basic technical issues and troubleshoot common problems.
- ** Customer Communication**:

- Communicate effectively with customers to gather necessary information for issue resolution.
- Provide clear and concise instructions to help customers utilize the product efficiently.
- Keep customers informed about the status of their support requests.
- ** Documentation**:

- Contribute to the creation and maintenance of knowledge base articles for common issues and solutions.
- Document customer interactions and reported issues for future reference.
- ** Collaboration**:

- Collaborate with cross-functional teams, including Product and Engineering, to escalate and resolve more complex issues.
- Share customer feedback and insights with the team to contribute to product improvement.
- ** Customer Satisfaction**:

- Proactively identify opportunities to enhance customer satisfaction.
- Gather and analyze customer feedback to recommend improvements to processes and product features.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Basic understanding of SaaS products and cloud-based technologies.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Basic technical proficiency with the ability to learn and understand product functionalities.

**Education and Experience**:

- High school diploma or equivalent required; additional education in a related field is a plus.
- 2-4 Years of prior customer support experience is preferred, especially in a SaaS or technology-related industry.

**Software Proficiency**:

- Familiarity with helpdesk and customer support software.
- Basic understanding of CRM tools and ticketing systems.

**Working Conditions**:

- This position may require occasional evening or weekend work to support customer needs.
- Remote work options may be available based on company policies.

Join us in providing outstanding customer support and contributing to the success of our SaaS product. If you have a passion for customer service and technology, wed love to hear from you

**Benefits**:
**Health Care and Insurance**:

- Medical Insurance for employees and dependents
- Term Insurance for employees

Leaves and Time Off
- Casual Leaves, Earned Leaves
- Parenting Leaves
- Paid Off on Birthday

Perks
- Celebrations on successful project completion
- Annual Outings

Professional Support
- Job Training / Certifications
- Quantum Leap/ Soft Skill Training Sessions
- Hybrid Work Model
- Flexible Working Hours

Stress Buster or Relaxation Activities
- Foosball Table
- Massage Chair

  • Customer Support Representative

    4 weeks ago

    Hyderabad, Telangana, India Solugenix Corp Full time

    Overview: Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...

  • Customer Support Representative

    1 week ago

    Hyderabad, India Solugenix Full time

    OverviewSolugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...

  • Customer Support Representative

    2 weeks ago

    Hyderabad, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...

  • Customer Support Representative

    2 weeks ago

    hyderabad, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships...

  • Customer Support Representative

    4 weeks ago

    Secunderabad H.O, Hyderabad, Telangana, India Boston Business Solution Private Limited Full time

    Designation: Customer support (inbound) **languages: English plus HINDI (Speak, Read and Write)** **Salary: 12k take home** **Shift timings: 7 am to 10 pm ( any 9 hrs ) ; 10pm to 5am (night shift, 2way cab)** location: Hyderabad **Job Types**: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: -...

  • Customer Support Representative

    1 month ago

    HITEC City, Hyderabad, Telangana, India Orcapod Consulting Services Private Limited Full time

    **Roles and Responsibilities** - You should have Excellent Written & Spoken English - Customer call handling experience is a must - You should have Excellent logical interpretation skills - **You should possess sound fraud investigation skills**: - Knowledge of US English is preferred - You should be a team player, self-motivated, have a hunger for success,...

  • Customer Support

    20 hours ago

    Hyderabad, Telangana, India NOHUNG PRIVATE LIMITED Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Resolution Representative

    19 hours ago

    Hyderabad, India Wells Fargo Full time

    **Job Profile Summary**:Customer Resolution: Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements. Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action,...

  • Customer Support Representative

    1 month ago

    Hyderabad, India RNIT Solutions Full time

    Job Title: Customer Support Executive Company: RNIT Solutions and Services Limited Location: Hyderabad,Madhapur Working Hours: 6 Days in a week and Every Second Saturday Would be a holiday **Job Description**: - Handle inbound customer calls regarding technical issues with [Products/Services]. - Provide step-by-step guidance to customers for...

  • Customer Support Executive

    4 weeks ago

    Hyderabad, India Iksha Support Srevices Full time

    We have Immediate Job Openings with Iksha Support Services Hyderabad location for Customer Support (Semi - Inbound). Experience: 3- 5 years Job Location: Hyderabad Skill: Customer service skills **Job Description**: Job location : Hyderabad Experience range : Between 3 to 5 yrs Job Domain : Customer Support Executive (US Shift) Pay range : 3L to 5L per...

  • Customer Support Representative

    1 month ago

    Hyderabad, India Suitable.ai Full time

    Description 1 Year customer support in international BPO Must Have Skills - BPO Customer service International Call centre US Shift Excellent communication skills Should have computer and internet knowledge / Knowledge of billing UG and any Grad with min 1 Year International BPO Exp. Work from Office Only 5 days per week / split week off 12 - 17...

  • Sales Representative

    4 weeks ago

    Hyderabad, Telangana, India Love Collective Full time

    **Job description** **About Us**: Huemn offers a one-stop SaaS solution for photographers' needs. Our cloud-based OS streamlines photography workflows, simplifying shoot management and client communication. As a Sales Representative, you'll bring this tailored solution to clients, contributing to the efficiency of photography businesses. Join us in...

  • Sales Representative

    4 weeks ago

    Hyderabad, Telangana, India Global Agri Resources Private Limited Full time

    **Sales Representative (U.S. Market) - Global Nutritional Corporation** **About Global Nutritional Corporation** Global Nutritional Corporation is a US-based company specializing in food, pharma, and nutraceutical ingredients. We are a growing company seeking a dynamic and experienced Sales Representative to lead our expansion into the U.S. market. **Job...

  • Customer Service Representative

    1 day ago

    hyderabad, India Foundever Full time

    Apply today Customer Service Representative - India Req ID#: 370222 Hyderabad, India, IN Customer Service Representative - India Customer Service About Us Foundever India Pvt Ltd Foundever is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36...

  • Customer Service Representative

    2 days ago

    Hyderabad, India Foundever Full time

    Apply today Customer Service Representative - India Req ID#: 370222 Hyderabad, India, IN Customer Service Representative - India Customer Service About UsFoundever India Pvt Ltd Foundever is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries.* 350 clients* 36 languages* Rated No.1...

  • Customer Service Representative

    2 days ago

    Hyderabad/ Secunderabad, India timesjobs Full time

    Sitel India Pvt LtdSITEL is; Worlds Leading BPO. Handle 3 million contacts every day. 60000 Employees Worldwide. 145 centers in 27 countries. 350 clients 36 languages Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a rowJob SummaryAnswer inbound calls within the guidlines/goals established by the client and management....

  • Escalations Representative

    6 minutes ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Customer Care Executive

    1 month ago

    Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full time

    Dear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...

  • Escalations Representative

    10 minutes ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking an Escalations Representative... **In this role, you will**: - Support internal and external customers with inquiries and complaints regarding financial products and services - Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions...

  • Loan Servicing Representative

    14 minutes ago

    Hyderabad, Telangana, India Wells Fargo Full time

    **About this role**: Wells Fargo is seeking a role of Loan Servicing Representative. **In this role, you will**: - Support Loan Servicing functional area or processes - Identify opportunities to improve various areas within Loan Servicing and recommend solutions - Review, research, analyze, calculate, and submit mortgage claims that are moderately complex...