Retail Operations Associate

2 months ago

Noida, India Yash Pakka Limited Full time

**Job Role**:Retail Sales Support Associate

**Location**:Noida

**Experience: 2-4 years**

**Job Brief**

His/her personality should include patience, empathy, and passion for communication. Problem-solving is the key skill, troubleshooting and investigating the root cause to resolve the complaints will be a regular practice. The target is to ensure excellent service standards, respond efficiently to inquiries and maintain high customer satisfaction.

**Key Responsibilities**
- Drive sales process from planning to closure, support sales team as per the strategic planning for D2C, modern trade & e-commerce accounts.
- Support the sales team to achieve profitable growth by understanding & suggesting improvements and monitoring pricing & discounts regularly.
- Build deep customer relationships and delight creation by nurturing them and giving quick resolutions to customer grievances and building transparency with the customers.
- Handle the operations for D2C, Modern Trade & E-commerce accounts. Build deep knowledge of pricing & costing. Be able to process VRFs, RFQs, and tenders.
- Demonstrate process excellence by following the processes for excellent operational execution, timely tracking & accounts reconciliation of accounts.
- Maintain data for all accounts on a real-time basis in terms of sales, stock, payments & outstanding.
- Adhere to the statutory compliances related to introducing new products, & product packaging.
- Track adherence to the brand norms, and support brand promotion & alignment.
- Adhere to strict timelines for compliance jobs, and maintain proper documentation for audits.

**Required key skills, experience and qualifications**
- Graduate with 2-4 years of experience in customer excellence in the retail industry (preferred)
- Willingness to talk to customers
- Analytical skills
- Good written and verbal communication skills (English & Hindi)
- Excel proficiency

**Leadership attributes**
- Thinks from outside in
- Drives innovation and growth
- Develops, teaches and engages others
- Makes courageous decisions
- Leads with energy passion and urgency
- Core values: Earth love, trust, honesty

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (required)
- total work: 1 year (preferred)

**Speak with the employer**
+91 7827935275

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