Client Service Officer
3 weeks ago
Responsibilities:
- Become the primary contact post-sales, by conducting a thorough customer onboarding customer education process and take full ownership of the account post-sales
- Provide initial, ongoing and refresher training to customer side stakeholders
- Report issues faced by the users to the Product / Engineering team
- Manage customer expectations around delivery times for recruitment support and product fixes/enhancements
- Conduct periodic C-Sat and NPS check with clients to proactively monitor product usage and satisfaction
**Qualifications**:
- Bachelors degree or equivalent
- 1 - 3 years’ experience operating in a similar capacity
- Directly managing a portfolio of services contract renewals via direct and indirect channels
- Strong communication skills (both oral and written).
- Strong organization follow through and documentation skills suitable for client communication.
- Task-oriented, with focus and drive to complete tasks at hand
- Ability to work independently, learn quickly and be proactive.
- Work week: 5 days (Mon to Fri)
- Time: 10 AM to 7 PM
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,151.87 - ₹36,987.19 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Joining bonus
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