Groww: Customer Success Executive

2 weeks ago

Bengaluru, India Groww Full time

**COMPANY VISION**:
We are making finance simple. For millions in India. Groww is on a mission to democratize access to financial services for millions of Indians responsibly. We are a customer-first company. We believe in crafting the best and most delightful user experience for our customers. And we leverage first principle thinking and technology to solve problems at scale. If this excites you, join us.

**ABOUT GROWW**:
Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking. Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is, backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Captial, and Y Combinator Position: Collection Executive.

**Job Role**: Customer Support Executive

**Responsibilities-**:

- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

**Qualifications**:

- Good knowledge on Mutual funds, Stocks, and other financial products
- Must be fluent in English and Hindi

**Job Types**: Full-time, Fresher, Regular / Permanent

**Salary**: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: One location

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