Service Advisor

6 months ago


Bavdhan Pune Maharashtra, India CRYSTAL HONDA Full time

Responsibilities:
1. Customer Assistance: Greet customers, listen to their concerns, and provide professional guidance on vehicle maintenance and repair options.

2. Service Scheduling: Manage appointment bookings and ensure efficient allocation of service bays to optimize workflow.

3. Vehicle Inspection: Collaborate with technicians to conduct thorough vehicle inspections, identify issues, and recommend necessary repairs or maintenance.

4. Cost Estimations: Provide accurate cost estimates for repairs and services, explaining the breakdown of charges to customers.

5. Work Orders: Create detailed work orders outlining required services, parts, and labor hours needed for repairs.

6. Communication: Keep customers informed about the progress of their vehicles, update them on any additional findings during the repair process, and obtain authorization for additional work if needed.

7. Upselling: Present additional services, maintenance packages, or accessories that align with the customer's vehicle needs and manufacturer recommendations.

8. Parts Management: Coordinate with the parts department to ensure required parts are available and ready for technicians to use.

9. Quality Control: Conduct post-repair inspections to verify the quality of work before delivering the vehicle to the customer.

10. Documentation: Maintain accurate and organized records of customer interactions, service histories, and recommendations.

11. Customer Satisfaction: Address customer inquiries, complaints, and feedback with a positive and problem-solving attitude to ensure their complete satisfaction.

12. Training and Development: Stay up-to-date with automotive trends, manufacturer guidelines, and service techniques to enhance your knowledge and provide expert advice.

**Requirements**:
1. High school diploma or equivalent; additional education or certification in automotive technology is a plus.

2. Proven experience as a Service Advisor or in a customer service role within the automotive industry.

3. Strong interpersonal and communication skills.

4. Exceptional problem-solving abilities and attention to detail.

5. Proficiency in using computer software for scheduling, documentation, and communication.

6. Knowledge of vehicle systems, maintenance, and repair procedures.

7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

8. Positive attitude and a passion for delivering excellent customer service.

Join our team and contribute to creating a seamless and satisfying service experience for our valued customers. If you have a passion for automobiles, enjoy interacting with people, and thrive in a collaborative environment, we encourage you to apply.

**Salary**: ₹12,002.13 - ₹26,735.26 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Automotive service: 1 year (preferred)

Ability to Commute:

- Bavdhan, Pune, Maharashtra (preferred)

Ability to Relocate:

- Bavdhan, Pune, Maharashtra: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**
+91 9158880484


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