Front Desk Sales Executive

1 week ago

Delhi Delhi, India Witness The Fitness Pvt Ltd Full time

**Job Description: Front Desk Sales Receptionist/Executive at WTF Gym**

**Summary**
- The front desk sales receptionist or executive is responsible for attending to the members, doing the membership closures, enhancing the customer experience, and meeting the sales target at the gym.
- The job involves interacting with walk-in customers, company leads, referrals, personal training sales, renewals, and cold calling.
- The job requires excellent communication skills, local language proficiency, customer service orientation, and sales acumen.
- The job location is in Delhi, Noida, Ghaziabad

**Duties and Responsibilities**
- Greet and welcome the members and visitors at the front desk and provide them with the necessary information and assistance.
- Explain the gym facilities, services, programs, and membership plans to the potential customers and persuade them to join the gym.
- Follow up with the leads generated by the company or the referrals and convert them into sales.
- Offer personal training packages and renewals to the existing members and upsell them on the benefits and features.
- Make cold calls to the prospective customers and generate interest and appointments.
- Process the membership payments and issue receipts and invoices.
- Maintain accurate records of the customer data, sales transactions, and feedback in the CRM system.
- Ensure that every customer goes through an onboarding process and receives a fitness assessment, orientation, and personalized workout plan.
- Provide excellent customer service and resolve any issues or complaints promptly and professionally.
- Follow the standard operating procedures and adhere to the gym policies and guidelines.
- Coordinate with the trainers, managers, and other staff members to ensure smooth operations and customer satisfaction.
- Achieve the monthly and quarterly sales targets and report the progress and performance to the management.

**Skills and Qualifications**
- High school diploma or equivalent.
- Minimum one year of experience in sales, customer service, or hospitality.
- Fluent in local language and English.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Ability to work independently and as part of a team.
- Knowledge of fitness industry and gym products and services.
- Proficient in MS Office and CRM software.
- Flexible to work in shifts, weekends, and holidays.
- Passionate about fitness and health.

**Job Timings**
- The job will be in shift hours, either 6:00 AM to 4:00 PM or 12:00 PM to 10:00 PM.
- It will be a six days job with weekly rotational off.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- Direct sales: 1 year (required)

Work Location: In person

Application Deadline: 02/06/2024
Expected Start Date: 28/05/2024

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