Inp - Customer Service Associate Ii-consumer

1 month ago

Gurgaon, India Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%

**Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.**

**About the team**

Vodafone is the largest mobile and fixed network operator in Europe. We are leader in technology communications through mobile, fixed, broadband and TV. We’re working hard to build a digital future that works for everyone. Our purpose is to “connect for a better future” and our expertise and scale gives us a unique opportunity to drive positive change for society. Our networks keep family, friends, businesses, and governments connected and - we play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare.

**What you will be doing**
- Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
- Meets standards of job, such as quality standards, adherence to schedule and average handle time.
- May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

**What you bring**
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Demonstrates effective people skills and sensitivities when dealing with others
- Computer navigation and operation skills
- Ability to work both independently and in a team environment
- Ready to work in rotational shift (24x7)

**What we offer you**

A fantastic range of benefits including medical, dental, vision, and paid vacation

Great work spaces with dedicated and motivated colleagues

A broad range of professional education and personal development possibilities - FIS is your final career step

A variety of career development tools, resources and opportunities

A work environment built on collaboration, flexibility and respect

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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