Application Support

1 week ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**Introduction**:
We have an exciting and rewarding opportunity for you to take your Infrastructure/Application support career to the next level.

**Job summary**:
As part of the job role at JPMorgan Chase, you serve as a software and systems administrator to operate and manage large-scale, massively distributed, fault tolerant systems.

You are responsible to optimize existing systems, building infrastructure, Capacity, Resilience management and avoid toil work through automation across multiple technical areas within various business functions in support of the firm's business objectives.

**Job responsibilities**:

- This position is anticipated to require the use of one or more High Security Access (HSA) systems. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
- Produce operational and development expertise in building proactive monitoring & contribute to auto heal/recover during system failures.
- Gather, analyze, synthesize and develop visualizations and report app/system health, uptime, performance improvements, change/capacity management of the services supported.
- Build strong relationship & Engage in with the development team throughout the life cycle to help build for reliability, Identify and/or analyze patterns of incidents/problem, conduct flawless post-mortems, develop permanent remediation plans, implement automation to prevent future incidents from re-occurring.
- Proactively identifies hidden problems and patterns and facilitate maximum speed of delivery by objectively binding to disruptions of the service.
- Adds to team culture of diversity, equity, inclusion, and respect.

**Work Location**: Hyderabad/Bangalore

**Shift Timings**: 5-2/1-10 (IST)

**Weekend Coverage**: Once in 6 weeks (will be compensated with week day offs)

**Required Qualifications, Capabilities & Skills**:

- Strong experience with Automation and Configuration tools like Ansible/Puppet/Chef.
- Experience with scripting & programming languages like Python/Java.
- Experience with Jenkins, GIT and CI/CD pipelines, Agile and Scrum practices.

**Preferred Qualifications, Capabilities & Skills**:

- Understanding of concepts and principles behind DevOps and SRE.
- Knowledge of Cloud Engineering & understanding of private cloud principles and exposure to public cloud offerings such as AWS/Azure/Google cloud or similar technology is preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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