Telesales Representative
3 months ago
**Job Summary**: TeleSales Executive in Loans Management plays a crucial role in overseeing daily operations within the loans management department. This role involves managing customer service operations, generating leads for loan products, acquiring new users, and contributing to the overall efficiency of loan processing and management.
**Key Responsibilities**:
- **Customer Service Oversight**:
- Assist in managing the customer service team to ensure high standards of service and support.
- Handle escalated customer issues and complex inquiries related to loans and mortgages.
- Monitor customer interactions and feedback to ensure adherence to service standards and protocols.
- **Lead Generation and User Acquisition**:
- Develop and implement strategies for generating leads for various loan products, including personal loans, mortgages, and auto loans.
- Collaborate with the marketing team to design and execute lead-generation campaigns and initiatives.
- Utilize data analytics to identify target audiences and optimize user acquisition efforts.
- Track and analyze lead generation and user acquisition metrics to evaluate campaign effectiveness and make data-driven adjustments.
- **Team Leadership and Management**:
- Support the recruitment, training, and development of customer service staff.
- Conduct performance reviews and provide coaching to team members.
- Create and implement strategies to enhance team productivity and morale.
- **Operational Efficiency**:
- Assist in developing and implementing processes and procedures to improve the efficiency and effectiveness of loan management operations.
- Monitor and analyze key performance metrics and recommend improvements as needed.
- Ensure compliance with company policies, regulatory requirements, and industry best practices.
- **Customer Relations**:
- Act as a point of contact for high-priority clients and manage relationships to ensure satisfaction and retention.
- Resolve customer complaints and issues in a timely and professional manner.
- Gather and analyze customer feedback to identify trends and areas for improvement.
- **Administrative Duties**:
- Prepare reports and documentation related to customer service, lead generation, and loan management.
- Assist in managing the department’s budget and resources.
- Coordinate with other departments to streamline processes and address cross-functional issues.
- **Process Improvement**:
- Identify and implement process improvements to enhance customer experience, lead generation efforts, and operational efficiency.
- Stay updated on industry trends and best practices to recommend new strategies and tools.
**Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
- Proven experience in customer service, with a background in loans or financial services preferred.
- Experience in lead generation and user acquisition strategies is highly desirable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software, CRM tools, and Microsoft Office Suite.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Knowledge of regulatory requirements and industry standards in loan management.
**Skills**:
- Customer-focused with a commitment to delivering exceptional service.
- Strong problem-solving and decision-making abilities.
- Detail-oriented with excellent organizational skills.
- Capable of working independently and collaboratively within a team.
- Effective time management and multitasking skills.
- Proficiency in data analysis and metrics tracking.
**Working Conditions**:
- Office environment with standard working hours.
- Occasional overtime may be required to meet deadlines or handle peak periods.
Pay: ₹15,605.05 - ₹20,234.11 per month
**Experience**:
- total work: 1 year (required)
Work Location: In person
Application Deadline: 14/09/2024
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