Customer Service
1 week ago
**Role & Responsibilities**:
- Engage with customers via chat platforms and respond to their inquiries, concerns, and requests in a timely manner.
- Provide accurate and detailed information about products, services, and company policies to assist customers effectively.
- Resolve customer issues and complaints by identifying the problem, offering appropriate solutions, and following up to ensure customer satisfaction.
- Proactively identify opportunities to upsell or cross-sell products and services to customers when appropriate.
- Maintain a professional and courteous tone while interacting with customers, ensuring a positive customer experience.
- Document customer interactions, inquiries, and resolutions accurately and comprehensively in the designated systems.
**Qualifications and Skills**:
- Excellent written communication skills with strong grammar, spelling, and punctuation.
- Previous experience in customer service, preferably in a chat-based or online support role.
- Ability to type quickly and accurately while maintaining a conversational tone.
- Empathy and patience to understand and address customer concerns effectively.
- Strong problem-solving skills with the ability to think quickly and find appropriate solutions.
- Ability to multitask and manage multiple chat conversations simultaneously.
**Salary**: ₹16,000.00 - ₹24,000.00 per month
Schedule:
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work (preferred)
-
Customer Service Representative
3 weeks ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...
-
Customer Service Representative
4 weeks ago
Gurgaon, India Cubnet Service Full timeCustomer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...
-
Customer Service
2 weeks ago
Gurgaon, India Vardhman Textiles Limited Full timeServes customers by providing product and service information and resolving product and service problems. - Attracts potential customers by answering product and service questions and suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account...
-
Customer Service
3 weeks ago
Gurgaon, India Nilasu Consulting Services Pvt Ltd Full time100% of production time to be spent logged in on calls or web chat - Answer calls & chats with an approach to deliver positive customer satisfaction - Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision - Maintain internal & client defined quality on calls - Understands and...
-
Customer Service
6 days ago
Gurgaon, Haryana, India Nilasu Consulting Services Pvt Ltd Full time100% of production time to be spent logged in on calls or web chat Answer calls & chats with an approach to deliver positive customer satisfaction Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision Maintain internal & client defined quality on calls Understands and...
-
Customer Service
6 days ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...
-
Customer Service
6 days ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystWe'll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needsYou'll be liaising with customers and businesses to accurately collect information in order to solve their queriesYou'll be able to showcase your knowledge and enthusiasm as you deal...
-
Customer Service
3 weeks ago
Gurgaon, India timesjobs Full time### - **Desired Candidate Profile:** - Super Excellent Communication and listening skills - Regular follow up with existing customers - Resolve customer complaints via phone, email - Greet customers warmly and ascertain problem or reason for calling - Cancel or upgrade accounts - Provide support to customers, handle inquiries, provide resolutions -...
-
Customer Service
3 weeks ago
Gurgaon, India timesjobs Full time### - **Desired Candidate Profile:** - Super Excellent Communication and listening skills - Regular follow up with existing customers - Resolve customer complaints via phone, email - Greet customers warmly and ascertain problem or reason for calling - Cancel or upgrade accounts - Provide support to customers, handle inquiries, provide resolutions -...
-
Customer Care Executive
2 months ago
Gurgaon, India Neophyte Consulting service Full timeJOB DESCRIPTION OF CUSTOMER SUPPORT - conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer issues and churning out an easy-to-follow solution -...
-
Customer Service
3 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...
-
Customer Service
6 days ago
Gurgaon, Haryana, India NatWest Group Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Associate In this customer centric role, we'll look to you as the...
-
Customer Service
6 days ago
Gurgaon, Haryana, India NatWest Markets Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Customer Service & Operations Associate In this customer centric role, we'll look to you as the...
-
Customer Service
3 weeks ago
Gurgaon, Haryana, India timesjobs Full time### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...
-
Customer Service
6 days ago
Gurgaon, Haryana, India timesjobs Full time### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...
-
Customer Service
3 weeks ago
Gurgaon, Haryana, India timesjobs Full time### - Desired Candidate Profile: Super Excellent Communication and listening skills Regular follow up with existing customers Resolve customer complaints via phone, email Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Provide support to customers, handle inquiries, provide resolutions Advise on company...
-
Customer Support Executive
2 months ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...
-
Customer Support Executive
2 weeks ago
Gurgaon, India Cubnet Service Full timeResponsibilites: - Provide knowledgeble answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Should be graduate in any domain - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills -...
-
Customer Service
3 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service & Operations AnalystThis is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomesYou'll be actively participating in initiatives to improve customer service, processes and proceduresYou'll hone your existing analytical skills and be well positioned to...
-
Customer Service
1 week ago
Gurgaon, India WSNE Consulting Pvt Ltd Full timeHiring Alter!!! International customer service (Voice) Education - 12th pass Experience - 1 yrs Bpo experience Salary - 20500 in hand Shift - Rotational shift 5days working **Salary**: Up to ₹350,000.00 per year Schedule: - Night shift - UK shift - US shift Supplemental pay types: - Performance bonus - Quarterly bonus Ability to...