Telugu Customer Support/ Telesales

5 months ago


Mumbai Maharashtra, India Toothsi Full time

Responsibility

1. Ensure query resolution within

24hrs and ensuring customer satisfaction by achieving deliveryand service quality norms

2. Handle dental specific queries pertaining to our services. Overall Problem solving for patients andcoordination as necessary. Handle any operations related activities that may be required

3. Sell Additional services to generate revenue

4. Tabulate and record responses from all customers on excels. Generate relevant reports from the same

5. Schedule appointments from patients and coordinate with the required doctor who shall visit thepatient

6. Follow up to ensure that appropriate actions were taken on customers’ requests. Refer Unresolved customer grievances or special requests to designated departments for further investigation.

7. Analyse quality of calls and strive for improvement

**Job Types**: Full-time, Permanent

**Salary**: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Sales/ customer support: 1 year (required)

**Language**:

- Telgu/Tamil (preferred)
- English (required)

Work Location: In person


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