Front Office Supervisor
4 weeks ago
WE ARE HIRING
Job designation:
- Front Office Supervisor: Hotel
Job location:
- Pune
**Salary**:
- 20,000-30,000
**Experience**:
- Total experience:
- 5 years in a front office or guest service role, supervisory capacity.
- Minimum experience:
- 2 years in a front office or guest service role.
Education:
- High school diploma or equivalent required.
Eligibility:
- **Only Females**
Skillset:
- Good communication skills
- Proficiency with MS Office
- Proficiency in hotel management software
**IMMEDIATE JOINERS REQUIRED**
**FULL TIME**
**Profile Introduction**:
**Responsibilities**:
- Oversee the daily operations of the front office department, including check-in, check-out, reservations, and guest inquiries.
- Train, mentor, and supervise front desk staff to ensure adherence to company policies and procedures.
- Resolve guest issues and complaints promptly and effectively to ensure guest satisfaction.
- Maintain accurate records and reports related to occupancy, revenue, and guest accounts.
- Assist with scheduling, payroll, and inventory management.
- Collaborate with other departments to ensure seamless guest experiences.
- Implement and uphold safety and security protocols.
**Requirements**:
- Proven experience in a front office or guest service role, with at least 2 years in a supervisory capacity.
- Excellent communication and interpersonal skills.
- Strong leadership and organizational abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Attention to detail and a passion for providing exceptional customer service.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Work Location: In person
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