Collection Executive
2 weeks ago
Job description:
- Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
- Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )
- Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.
Experience required:
- Minimum one year experience in domestic / international voice process Call centre, preferably in Collections, Sales or Customer Service.
Functional area: Credit Risk Management - Recovery Call Center
Eligibility & Desired skills:
- Graduate/ Postgraduate in any discipline
- Excellent written and oral communication skills.
- Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
- Good negotiation and convincing skills.
- Good interpersonal skills.
- Should be able to empathize and collect.
- Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
- Basic knowledge Computer knowledge and typing skill
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹8,826.60 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7400185158
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