Collection Executive

2 weeks ago

Mumbai, India Olive green consulting Full time

A Collection Executive, also known as a Collections Specialist or Debt Collector, plays a critical role in managing and recovering outstanding debts owed to a company or organization. Their primary responsibility is to contact individuals or businesses who have unpaid bills or overdue accounts and work towards resolving these financial obligations. Here is a typical job description for a Collection Executive:
**Job Title**: Collection Executive

**Job Summary**: A Collection Executive is responsible for efficiently and effectively managing the collection of outstanding debts, ensuring the timely and complete recovery of funds while maintaining a positive and professional relationship with debtors.

**Key Responsibilities**:
**Negotiating Payment Plans**: Evaluate debtors' financial situations and negotiate payment plans or settlements that are mutually acceptable and compliant with company policies and legal regulations.

**Maintaining Accurate Records**: Maintain comprehensive and up-to-date records of all communication and transactions with debtors, ensuring that data is accurate and organized for reporting purposes.

**Compliance with Regulations**: Stay up-to-date with local, state, and federal debt collection regulations and ensure that all collection activities adhere to these regulations, including the Fair Debt Collection Practices Act (FDCPA).

**Providing Information**: Explain debtors' rights and responsibilities, as well as the consequences of non-payment, and provide information about payment options and deadlines.

**Skip Tracing**: Utilize skip-tracing techniques and tools to locate debtors who may have changed their contact information or gone off the grid.

**Customer Service**: Provide excellent customer service, addressing debtors' concerns and inquiries while maintaining a professional and respectful demeanor.

**Reporting and Documentation**: Prepare and submit regular reports on collection activities, account statuses, and progress to the management team.

**Legal Action**: Collaborate with legal counsel when necessary to initiate legal actions, such as filing lawsuits, liens, or garnishments, against non-compliant debtors.

**Qualifications**:

- High school diploma or equivalent (Some positions may require a bachelor's degree in finance, business, or a related field).
- Knowledge of debt collection laws and regulations.
- Strong negotiation and communication skills.
- Persistence, patience, and the ability to handle difficult conversations.
- Strong organizational and time management skills.
- Customer service-oriented with a professional demeanor.
- Ability to work independently and as part of a team.

**Job Type**: Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

Application Question(s):

- Do you belong to Mumbai, then only apply?

**Speak with the employer**
+91 7411773002

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