E-commerce Executive

3 weeks ago


Mumbai, India EVO Foods Full time

Responsibilities:

- End-to-end management of the E-Commerce business.
- Ongoing optimization of online campaigns for best ROI, conversion rates and user experience
- Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
- Resolving escalated customer complaints quickly and efficiently
- Managing and executing promotional campaigns
- Working closely with demand planning and warehousing teams to ensure smooth order fulfilment
- Manage & grow business through E-commerce platforms like brand website, Amazon, Flipkart, etc.
- Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

**Skills**:

- Deep understanding of managing B2C sales in dedicated E Commerce portal (Shopify) and online marketplace platforms, digital marketing and SEO activities
- Experience with Digital Marketing is a plus
- Systems thinker with detail oriented and process thinking
- doer instead of talker
- Outgoing and self-motivated with the ability to work remotely and under pressure
- Proactive and independent with the ability to think out of the box
- Experience working in a matrix and highly collaborative team orientated environment
- Excellent oral and written communication skills.
- Fluent in English, both written and spoken
- Research in the alternative protein ecosystem highly desired

Qualifications:

- Prior experience in a high growth company (D2C start-up experience highly preferred)
- Should have handled large volumes of e-commerce sales with a proven track record of successful consumer service capabilities.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Flexible shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- E-commerce: 1 year (required)


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