Associate Customer Advocate

3 months ago

Hyderabad Telangana, India DigitalOcean Full time

**Do you ever wonder what happens inside the cloud?**:
**We want insightful, technically oriented people who are passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has the desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.**:
Support's mission is to provide all customers with a VIP experience. As an Associate Customer Advocate, your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from onboarding to scaling.

We have a history of promoting employees from within and rewarding high performers with more responsibility, title, and compensation. The Support Team's alumni cohort includes high-level individual contributors, current managers, product managers, and engineers spread throughout our entire company. This is a place to learn, perform well, and be rewarded.

**What You'll Be Doing**:

- Responding to tickets generated by our customers in a timely manner
- Providing thoughtful, personalized communication to solve our customer's issues
- Identifying and owning challenges that multiple customers face; fixing similar issues for all our customers
- Quickly learning DigitalOcean products and adapting to rapid product, process, and policy changes
- Working both collaboratively and independently within a team setting (we love Slack)
- Creating and updating knowledge-based articles
- Triaging, escalating, prioritizing, and following up with incidents or customer-impacting events
- Making informed decisions to solve issues that balance the needs of customer and company
- Sharing best practices and improving your team while seeking the same in return

**What You'll Add to DigitalOcean**:

- Excellent written and verbal communication skills
- Share knowledge with our team and community
- Passion for driving excellent customer experiences while providing critical account and billing expertise
- Tenacity to overcome obstacles to achieve our goals and initiatives
- Rigorous investigative skills and pattern recognition to help solve our customer's current and future needs
- Identification with our brand and team culture
- Self-motivated with a great sense of responsibility
- Sound independent decision making
- A keen eye for detail
- The inclination to improve your skill set through training, personal development, and self-learning
- Prior customer facing experience, preferably in a cloud hosting environment

**Why You'll Like Working for DigitalOcean**:

- **We are proud to work here.** You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud computing so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
- **We prioritize career development. **At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
- **We care about your well-being. **Regardless of your location, we will provide you with a competitive array of benefits to support your overall well-being, from one-time work from home stipend to wellness allowance to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
- **We reward our employees.** The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
- **We value diversity and inclusion.** We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orien

  • Customer Care Advocate Ii

    3 weeks ago

    Hyderabad, Telangana, India Regal Rexnord Full time

    Customer Care Advocate II - India. The Customer Care Advocate (II) serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The CCA builds relationships and an overserve...

  • Customer Experience Advocate

    3 months ago

    Hyderabad, Telangana, India Electronic Arts Full time

    **Customer Experience Advocate** You will be part of EA's Fan Care organization. EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas...

  • Customer Care Advocate Iii

    2 months ago

    Hyderabad, Telangana, India Regal Rexnord Full time

    The Customer Care Advocate (III) serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The CCA builds relationships and an overserve model with top accounts, handles...

  • Customer Support

    2 months ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Advocate

    2 months ago

    Hyderabad, Telangana, India DigitalOcean Full time

    **Do you ever wonder what happens inside the cloud?**: **At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it.**: We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness,...

  • Advocate

    1 week ago

    Hyderabad, India D V Rao & Associates Full time

    Immediate Opening for Advocate:D V Rao & Associates, a reputed Corporate Secretarial Firm in Madhapur, Hyderabad, seeks an experienced Advocate (2-5 years) to lead its Company Law and Insolvency & Bankruptcy practice before the NCLT & NCLAT. The ideal candidate should possess strong analytical skills, excellent written and verbal communication, and a quick...

  • Advocate

    1 week ago

    Hyderabad, India D V Rao & Associates Full time

    Immediate Opening for Advocate:D V Rao & Associates, a reputed Corporate Secretarial Firm in Madhapur, Hyderabad, seeks an experienced Advocate (2-5 years) to lead its Company Law and Insolvency & Bankruptcy practice before the NCLT & NCLAT. The ideal candidate should possess strong analytical skills, excellent written and verbal communication, and a quick...

  • M.S.C.H Advocates

    3 weeks ago

    hyderabad, India M.S.C.H Advocates & Associates Full time

    Company Description we suggest you enter details here Role Description This is a full-time on-site role for an Associate Legal Counsel at M.S.C.H Advocates & Associates in Hyderabad. The Associate Legal Counsel will be responsible for handling legal matters, providing legal advice, conducting research, drafting legal documents, and representing...

  • Customer Support Associate

    6 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Junior Advocate

    3 months ago

    Film Nagar, Hyderabad, Telangana, India Haven Legal Full time

    **Job Title**: Junior Advocate / Associate Lawyer **Location**: Film Nagar, Hyderabad **Company**: Haven Legal Law Firm **Job Summary**: **Key Responsibilities**: - Conduct legal research and provide analysis on various legal issues. - Support senior lawyers in case preparation, including attending court hearings and client meetings. - Maintain and...

  • M.S.C.H Advocates

    3 weeks ago

    hyderabad, India M.S.C.H Advocates & Associates Full time

    Company Descriptionwe suggest you enter details here Role DescriptionThis is a full-time on-site role for an Associate Legal Counsel at M.S.C.H Advocates & Associates in Hyderabad. The Associate Legal Counsel will be responsible for handling legal matters, providing legal advice, conducting research, drafting legal documents, and representing clients....

  • M.S.C.H Advocates

    2 weeks ago

    hyderabad, India M.S.C.H Advocates & Associates Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for an Associate Legal Counsel at M.S.C.H Advocates & Associates in Hyderabad. The Associate Legal Counsel will be responsible for handling legal matters, providing legal advice, conducting research, drafting legal documents, and representing...

  • M.S.C.H Advocates

    3 weeks ago

    hyderabad, India M.S.C.H Advocates & Associates Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for an Associate Legal Counsel at M.S.C.H Advocates & Associates in Hyderabad. The Associate Legal Counsel will be responsible for handling legal matters, providing legal advice, conducting research, drafting legal documents, and representing...

  • M.S.C.H Advocates

    3 weeks ago

    hyderabad, India M.S.C.H Advocates & Associates Full time

    Company Descriptionwe suggest you enter details hereRole DescriptionThis is a full-time on-site role for an Associate Legal Counsel at M.S.C.H Advocates & Associates in Hyderabad. The Associate Legal Counsel will be responsible for handling legal matters, providing legal advice, conducting research, drafting legal documents, and representing...

  • Junior Advocate

    2 months ago

    Film Nagar, Hyderabad, Telangana, India Haven Legal Full time

    **Job Title**: Junior Advocate / Associate Lawyer **Location**: Film Nagar, Hyderabad **Company**: Haven Legal Law Firm **Job Summary**: **Key Responsibilities**: - Conduct legal research and provide analysis on various legal issues. - Support senior lawyers in case preparation, including attending court hearings and client meetings. - Maintain and...

  • D V Rao

    1 week ago

    hyderabad, India D V Rao & Associates Full time

    Immediate Opening for Advocate:D V Rao & Associates, a reputed Corporate Secretarial Firm in Madhapur, Hyderabad, seeks an experienced Advocate (2-5 years) to lead its Company Law and Insolvency & Bankruptcy practice before the NCLT & NCLAT. The ideal candidate should possess strong analytical skills, excellent written and verbal communication, and a quick...

  • Customer Care Advocate III

    2 months ago

    Hyderabad, India Regal Rexnord Full time

    The Customer Care Advocate (III) serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The CCA builds relationships and an overserve model with top accounts, handles...

  • D V Rao

    1 week ago

    hyderabad, India D V Rao & Associates Full time

    Immediate Opening for Advocate: D V Rao & Associates, a reputed Corporate Secretarial Firm in Madhapur, Hyderabad, seeks an experienced Advocate (2-5 years) to lead its Company Law and Insolvency & Bankruptcy practice before the NCLT & NCLAT. The ideal candidate should possess strong analytical skills, excellent written and verbal communication, and a quick...

  • Customer Advocate

    4 months ago

    Hyderabad, Telangana, India Computer Generated Systems Full time

    Good Customer support experience. - Good Interpersonal Skills: Teamwork and participation with stakeholders while maintaining independence and discipline in the closure of Tickets. - Troubleshooting & Problem Solving Ability to analyze and solve technical problems. - Excellent Communication skills - Written & Spoken English - Self - starter, works well...

  • Strategic Customer Advocate

    8 hours ago

    Hyderabad, Telangana, India HighRadius Full time

    About UsHighRadius is a pioneering provider of cloud-based software solutions for the Office of the CFO, revolutionizing financial processes for over 800 leading companies worldwide. Renowned clients like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others trust HighRadius to optimize order-to-cash, treasury, and...