Telecalling Officer

6 months ago


Kolkata West Bengal, India Hoopoe Infoedge Pvt Ltd Full time

We are Hiring

Designation : Tele calling Officer

Salary : 11000 TH

Languages : Assamese / Oriya

Qualification : HS

Shifts : Day shift

Location : Kolkata (Near DLF Rajarhat)

WORK FROM OFFICE

**Responsibilities**:
Issue Resolution: Addressing customer problems, answering queries, and resolving issues promptly.

Information Provision: Providing information about products, services, policies, and procedures.

Order Processing: Assisting with order placement, tracking, and managing returns or exchanges.

Follow-ups: Contacting customers after a purchase or service interaction to ensure satisfaction and gather feedback.

Surveys: Conducting customer satisfaction surveys to gather insights and identify areas for improvement.

Promotions and Offers: Informing customers about new products, services, promotions, or special offers.

Appointment Reminders: Reminding customers of upcoming appointments, renewals, or other time-sensitive events.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹11,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Assamese (required)
- Odia (required)

Ability to Commute:

- Kolkata, West Bengal (required)

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585283


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