Service Adviser
3 weeks ago
**Job location**:
- Mumbai
**Responsibilities**:
- Excellent communication skills to effectively interact with customers and convey technical information in a clear and concise manner.
- Strong customer service orientation to provide exceptional service and ensure customer satisfaction.
- Active listening skills to understand customer concerns and address them appropriately.
- Empathy and patience to deal with customers who may be frustrated or anxious about their vehicle's condition.
- Problem-solving and critical-thinking abilities to identify issues, propose solutions, and make informed decisions.
- Organizational skills to manage multiple service orders, appointments, and follow-ups efficiently.
- Time management skills to prioritize tasks and ensure timely completion of service requests.
- Adaptability and flexibility to handle unexpected changes in workload or customer demands.
- Collaborative mindset to work effectively with service technicians, parts department, and other team members.
- Attention to detail to accurately record customer information, service details, and vehicle history.
**Job Types**: Full-time, Permanent
**Salary**: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Automotive service: 2 years (preferred)
**Language**:
- English (preferred)
Ability to Relocate:
- Mumbai Suburban, Maharashtra: Relocate before starting work (required)
Work Location: In person
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