Associate - Chargeback & Dispute
7 months ago
**What You Will Do**:
- Mitigate risks associated with chargebacks and customer disputes by implementing robust and
standardized processes across business units to reduce occurrences
- Continuously improve and update the chargeback and dispute service system according to card
scheme rules and requirements, focusing on process optimization
- Provide support to the team handling day-to-day operations, assisting in issue escalations and
ensuring efficient resolution
- Collaborate with relevant business heads and senior stakeholders to conduct regular reviews, sharing
insights on trends and strategies related to chargeback management
- Increase awareness of effective chargeback and dispute handling mechanisms among both internal
and external stakeholders through education and communication initiatives
**What You Will Need**:
- 1-3 years of hands-on experience in managing chargeback and dispute processes, demonstrating a
deep understanding of industry best practices and compliance standards
- Proficiency in managing multiple projects and programs simultaneously, ensuring their timely
execution and meeting set objectives
- Analytical mindset with excellent problem-solving skills
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and ability to handle sensitive information with discretion
- Excellent communication skills, both verbal and written
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