Front Desk Executive
3 weeks ago
Job Title / Designation:
- Receptionist (Jr./Sr.)
Grade /Job Code:
- Non
- Medical
Purpose of Job:
- To Manage the Reception area of the Hospital and give Appointments and Follow up with the Patients
Qualification Range
Minimum Bachelor’s Degree
Experience Range
3 to 8 years
Department
Front Desk Management
Reporting Manager
Customer Experience Manager
Total work force handled
Key Responsibilities
Responsible for Management and Up keeping of the Reception Area
Responsible for giving Appointments to patients
Responsible for following up with the patients
Responsible for responding to queries and concerns of the patients and relatives with regards to hospital/non clinical process understanding
Responsible for informing the charges for procedures/treatments/rooms to patients/relatives
Responsible for adding patient basic information, appointment and follow up dates in respective MIS files (soft and paper versions as per process)
Responsible for collecting Google Reviews from the patients/relatives
Responsible for collecting and dispatching of all couriers in the hospital and maintain the records for the same
Responsible for keeping track of office supplies, inventories and update the purchase department as per process defined for respective branch
Responsible for ensuring maintenance of the reception area at all times
Responsible for co ordination with the laboratories for sample collections of the patients
Responsible for OPD Payment collection
Responsible for maintaining all records of patients in respective folders/ERP/CRM as per process
Secondary Responsibilities
Responsible for supporting the administrative function in absence of the administration and billing staff
Responsible for Arranging the file of the Patient
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 3 years (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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