E-commerce Executive
3 weeks ago
**Job Description: -**
- Experience as a Customer Support Specialist
- Familiarity with our industry is a plus
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
**Salary**: ₹28,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)
**Speak with the employer**
+91 87507 78601
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